Review the questions below for the most commonly asked questions. If you need further assistance, please contact us.

Are discounts available for dealerships with more than one rooftop?

Yes! We have options for dealer groups of all sizes. Please contact us via email, or call Steve Shaw at 424.237.4973 to discuss your needs.

I signed up for a dealership rooftop plan, how do I add employees so they can access the training?

You can add up to 50 team members. If you need to enroll more than 50 members please contact us via email, or call Steve Shaw at 424.237.4973 to discuss your needs.

To add team members:

  • Login
  • Go to your Account Page.
  • Click on Subscriptions.
  • Click the three dots on the right side of the page.
  • Choose Sub Accounts.
  • Copy the invite link and email it to your team.
Now that I have signed up, how do I get started?

To get started, log in to the training website using the email address and the password you created during sign up. You can view all available live webinar courses by accessing the Calendar tab. Be sure to add upcoming live training you wish to attend to your calendar. The On-Demand Training tab will provide links to all training that is immediately accessible.

What certifications are available, and do I need to sign up for the required courses?

There are currently eight certifications available: Service Advisor 1, Service Advisor 2, Service Advisor 3, Parts Associate 1, Parts Associate 2, Technician 1, BDC 1, and Valet 1. There is no special enrollment needed, you only need to attend each training course required for the certification, complete all quizzes, and pass the final exam. You can find a list of all certification requirements by position on the Calendar page.

How do I attend the live training courses?

All training is accessible through the training website. Once you are logged into the site, you will simply click on the blue JOIN WEBINAR button found at the top right of your screen. A reminder email will also be sent to you a couple of days before each live training course. All live webinar training begins at Noon Eastern Time. To receive credit for each course, you must attend the webinar and successfully pass the corresponding quiz.

Where do I go to take the quiz after I attend a live training course?

Click on the "All Quizzes" menu item in the top navigation, and look for the quiz number that corresponds to the Live Webinar Course that you have just attended. Once you pass the quiz with a score of 100%, the course will indicate “complete.” NOTE: You will need to have the secret code written down from the class to complete the quiz.

How can I see which training courses that I have already completed?

To review all courses completed and any quizzes still outstanding, simply navigate to the Dashboard found on the top navigation and choose Training Progress. This takes you to your personal dashboard that lists the progress of all courses. You will also find a quick reference of all courses needed for each certification.

When I complete a certification, how do I get a Certificate?

Upon successful completion of the final exam, you will be able to download your certificate. You can also download a certificate for any completed certifications on the Training progress page at any time.

I am on the dealership rooftop plan and have reached the 50-employee maximum. If a registered employee no longer works for my dealership, can I remove them and add a new employee?

Yes! You are able to have 50 employees enrolled concurrently. If a registered employee is no longer employed with your dealership, you can replace that employee and add another employee. See the next question for instructions on how to remove an employee.

Can I remove an employee from my dealership rooftop plan?

Yes. Go to Dashboard and choose Accounts and Profile Info from the dropdown. Once on that page, choose Subscriptions, then select the three dots on the right and click on Sub Accounts. Locate the team member you wish to remove and click cancel.

When does the training begin and end for the monthly plan?

If you enroll in the monthly training program, day one begins the day of enrollment and ends 30 days from date of enrollment.

How can I upgrade my plan?

You can do so on your Account and Profile page. If you have any specific questions, please call us at 424-237-4973 and we will be happy to assist you.

How do I update my credit card information?

To update your credit card information, go to your Dashboard and choose Account and Profile Info form the drop-down menu. Click on the Subscriptions tab and select the three dots on the right. Click update. Enter your new credit card details and click the Submit button.

How do I cancel my plan?

Please reach out to us via email or call 424-237-4973 for further assistance.