Calendar

Live, instructor-led training is available on a monthly basis and all currently scheduled courses are listed on the calendar below. If you wish to pursue a certification, we encourage you to view all required courses by selecting the appropriate certification displayed on this page. Training courses are recorded and will be available on the on-demand page and accessible on the member’s training dashboard.

NOTE: ALL TRAINING TIMES ARE IN THE EASTERN TIME ZONE

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May 2024

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450 Fixed Ops Numbers for Associates-Sales

PA Level 2SA Level 3Technician
450 Fixed Ops Numbers for Associates-Sales
12:00 pm
This course is required for SA Level 3 & PA Level 2 & Technician Certifications. The purpose of this course is for the learner to understand fundamental service metrics. The student will learn the following impact items… Pay Types Sales Types FRH Work Mix PACE This class is designed for the following associat , ...
Local Time:
May 13 2024 |
12:00 pm
14

451 Fixed Ops Numbers for Associates Gross Profit and KPIs

PA Level 2SA Level 3Technician
451 Fixed Ops Numbers for Associates Gross Profit and KPIs
12:00 pm
We encourage all of the positions listed below to attend this webinar! This course is required for Service Manager, SA Level 3 Certifications. The purpose of this course is for the learner to understand fundamental service metrics. The student will learn the following impact items… Gross Profit Calculations (Labor and , ...
Local Time:
May 14 2024 |
12:00 pm
15

452 Fixed Ops Numbers for Associates Production & Improvement

PA Level 2SA Level 3Technician
452 Fixed Ops Numbers for Associates Production & Improvement
12:00 pm
We encourage all of the positions listed below to attend this webinar! This course is required for Service Manager, SA Level 3 Certifications The purpose of this course is for the learner to understand fundamental service metrics. The student will learn the following impact items… Production Performance Expense Manage , ...
Local Time:
May 15 2024 |
12:00 pm
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Certification Requirements

BDC Certification
  • 104 Keys to Communication-Types of Communication
  • 105 Keys to Communication–Words–Tone–Body Language
  • 106 Keys to Communication–My Words–Tone–Body Language
  • 109 BDC Setting Appointments
  • 110 BDC-2 Follow Up
  • 111 BDC-3 Driving Business
  • 202 Factory Maintenance and Drive Sales-2 Steps
  • 206 Multi-Point Inspection-Need
  • 475 Overcoming Objections LEAD
Parts Associate Level 1 Certification
  • 104 Keys to Communication-Types of Communication
  • 105 Keys to Communication–Words–Tone–Body Language
  • 106 Keys to Communication–My Words–Tone–Body Language
  • 109 BDC Setting Appointments
  • 114 Parts Associate-Keys to Communication-Types of Communication
  • 115 Parts Associate -Keys to Communication–Words–Tone–Body Language
  • 116 Parts Associate-Keys to Communication–My Words–Tone–Body Language
  • 202 Factory Maintenance and Drive Sales-2 Steps
  • 206 Multi-Point Inspection-Need
  • 209 Technician–Advisor–Parts Associate-Communication
  • 210 Technician-Advisor Video MPI
  • 475 Overcoming Objections LEAD
Parts Associate Level 2 Certification
  • 109 BDC Setting Appointments
  • 120 Time Management Basics
  • 220 Tire Basics/li>
  • 305 Hospitality Training
  • 450 Fixed Ops Numbers for Associates-Sales
  • 451 Fixed Ops Numbers for Associates Gross Profit and KPIs
  • 452 Fixed Ops Numbers For Service Advisors – Improvement
  • 475 Overcoming Objections LEAD
  • 476 Customer Management–Pass Fail
Service Advisor Level 1 Certification
  • 104 Keys to Communication-Types of Communication
  • 105 Keys to Communication–Words–Tone–Body Language
  • 106 Keys to Communication–My Words–Tone–Body Language
  • 109 BDC Setting Appointments
  • 202 Factory Maintenance and Drive Sales-2 Steps
  • 206 Multi-Point Inspection-Need
  • 209 Technician–Advisor–Parts Associate-Communication
  • 210 Technician-Advisor Video MPI
  • 475 Overcoming Objections LEAD
Service Advisor Level 2 Certification
  • 110 BDC-2 Follow Up
  • 111 BDC-3 Driving Business
  • 203 Advanced Driveway Sales – Additional Services
  • 204 Advanced Driveway Sales-Menus
  • 210 Technician-Advisor Video MPI
  • 220 Tire Basics
  • 231 Defection Points
  • 240 Fluid Maintenance
Service Advisor Level 3 Certification
  • 120 Time Management Basics
  • 305 Hospitality Training
  • 401 The Art of the Walk Around – Why?
  • 402 The Art of the Walk Around – Key Steps
  • 403 The Art of the Walk Around – My Dealership
  • 450 Fixed Ops Numbers for Associates-Sales
  • 451 Fixed Ops Numbers for Associates Gross Profit and KPIs
  • 452 Fixed Ops Numbers For Service Advisors – Improvement
  • 476 Customer Management–Pass Fail
Technician Level 1 Certification
  • 104 Keys to Communication-Types of Communication
  • 105 Keys to Communication–Words–Tone–Body Language
  • 106 Keys to Communication–My Words–Tone–Body Language
  • 208 Technician Multi-Point Inspection
  • 209 Technician–Advisor–Parts Associate-Communication
  • 210 Technician-Advisor Video MPI
  • 450 Fixed Ops Numbers for Associates-Sales
  • 451 Fixed Ops Numbers for Associates Gross Profit and KPIs
  • 452 Fixed Ops Numbers For Service Advisors – Improvement
Valet Certification
  • 104 Keys to Communication-Types of Communication
  • 105 Keys to Communication–Words–Tone–Body Language
  • 106 Keys to Communication–My Words–Tone–Body Language
  • 109 BDC Setting Appointments
  • 202 Factory Maintenance and Drive Sales-2 Steps
  • 220 Tire Basics
  • 401 The Art of the Walk Around – Why?
  • 402 The Art of the Walk Around – Key Steps
  • 403 The Art of the Walk Around – My Dealership