Live, instructor-led training is available on a monthly basis and all currently scheduled courses are listed on the calendar below. If you wish to pursue a certification, we encourage you to view all required courses by selecting the appropriate certification displayed on this page. Training courses are recorded and will be available on the on-demand page and accessible on the member’s training dashboard.
NOTE: ALL TRAINING TIMES ARE IN THE EASTERN TIME ZONE
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December 2023
January 2024
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Certification Requirements
BDC Certification
- 104 Keys to Communication-Types of Communication
- 105 Keys to Communication–Words–Tone–Body Language
- 106 Keys to Communication–My Words–Tone–Body Language
- 109 BDC Setting Appointments
- 110 BDC-2 Follow Up
- 111 BDC-3 Driving Business
- 202 Factory Maintenance and Drive Sales-2 Steps
- 206 Multi-Point Inspection-Need
- 475 Overcoming Objections LEAD
Parts Associate Level 1 Certification
- 104 Keys to Communication-Types of Communication
- 105 Keys to Communication–Words–Tone–Body Language
- 106 Keys to Communication–My Words–Tone–Body Language
- 109 BDC Setting Appointments
- 114 Parts Associate-Keys to Communication-Types of Communication
- 115 Parts Associate -Keys to Communication–Words–Tone–Body Language
- 116 Parts Associate-Keys to Communication–My Words–Tone–Body Language
- 202 Factory Maintenance and Drive Sales-2 Steps
- 206 Multi-Point Inspection-Need
- 209 Technician–Advisor–Parts Associate-Communication
- 210 Technician-Advisor Video MPI
- 475 Overcoming Objections LEAD
Parts Associate Level 2 Certification
- 109 BDC Setting Appointments
- 120 Time Management Basics
- 220 Tire Basics/li>
- 305 Hospitality Training
- 450 Fixed Ops Numbers for Associates-Sales
- 451 Fixed Ops Numbers for Associates Gross Profit and KPIs
- 452 Fixed Ops Numbers For Service Advisors – Improvement
- 475 Overcoming Objections LEAD
- 476 Customer Management–Pass Fail
Service Advisor Level 1 Certification
- 104 Keys to Communication-Types of Communication
- 105 Keys to Communication–Words–Tone–Body Language
- 106 Keys to Communication–My Words–Tone–Body Language
- 109 BDC Setting Appointments
- 202 Factory Maintenance and Drive Sales-2 Steps
- 206 Multi-Point Inspection-Need
- 209 Technician–Advisor–Parts Associate-Communication
- 210 Technician-Advisor Video MPI
- 475 Overcoming Objections LEAD
Service Advisor Level 2 Certification
- 110 BDC-2 Follow Up
- 111 BDC-3 Driving Business
- 203 Advanced Driveway Sales – Additional Services
- 204 Advanced Driveway Sales-Menus
- 210 Technician-Advisor Video MPI
- 220 Tire Basics
- 231 Defection Points
- 240 Fluid Maintenance
Service Advisor Level 3 Certification
- 120 Time Management Basics
- 305 Hospitality Training
- 401 The Art of the Walk Around – Why?
- 402 The Art of the Walk Around – Key Steps
- 403 The Art of the Walk Around – My Dealership
- 450 Fixed Ops Numbers for Associates-Sales
- 451 Fixed Ops Numbers for Associates Gross Profit and KPIs
- 452 Fixed Ops Numbers For Service Advisors – Improvement
- 476 Customer Management–Pass Fail
Technician Level 1 Certification
- 104 Keys to Communication-Types of Communication
- 105 Keys to Communication–Words–Tone–Body Language
- 106 Keys to Communication–My Words–Tone–Body Language
- 208 Technician Multi-Point Inspection
- 209 Technician–Advisor–Parts Associate-Communication
- 210 Technician-Advisor Video MPI
- 450 Fixed Ops Numbers for Associates-Sales
- 451 Fixed Ops Numbers for Associates Gross Profit and KPIs
- 452 Fixed Ops Numbers For Service Advisors – Improvement
Valet Certification
- 104 Keys to Communication-Types of Communication
- 105 Keys to Communication–Words–Tone–Body Language
- 106 Keys to Communication–My Words–Tone–Body Language
- 109 BDC Setting Appointments
- 202 Factory Maintenance and Drive Sales-2 Steps
- 220 Tire Basics
- 401 The Art of the Walk Around – Why?
- 402 The Art of the Walk Around – Key Steps
- 403 The Art of the Walk Around – My Dealership