High-performing Fixed Operations Teams aren’t born, they’re trained!

Zurich Fixed Operations Training, provided by Steve Shaw, transforms individual and team performance with proven strategies and practices, and live, engaging, instructor-led courses. Dealerships who take this training see improvement in repair order performance, profit, team member earnings, and so much more.

Benefits

Higher repair order performance
Higher customer satisfaction
Improved retention
Stronger service drive sales closing ratios
Improved communication and time management skills
Expanded customer management strategies
Increased team member paychecks (improved team retention)
Skill development for all levels of dealership associates

How it works

This training offers a variety of course options, pricing, and programs to suit your unique dealership needs.

Choose from monthly or annual all-access plans
Sign up an individual team member or choose the dealership rooftop plan to give access to training for all members under one rooftop
Attend individual training courses, or enroll in position-specific certification programs to achieve specialized skill development
Access discounted pricing with annual plans
Attend live, virtual, and instructor-led training
Enjoy convenience of on-demand content for specific training topics