High-performing Fixed Operations Teams aren’t born, they’re trained!

Zurich Fixed Operations Training, provided by Steve Shaw, transforms individual and team performance with proven strategies and practices, and live, engaging, instructor-led courses. Dealerships who take this training see improvement in repair order performance, profit, team member earnings, and so much more.


  • Higher repair order performance
  • Higher customer satisfaction
  • Improved retention
  • Stronger service drive sales closing ratios
  • Improved communication and time management skills
  • Expanded customer management strategies
  • Increased team member paychecks (improved team retention)
  • Skill development for all levels of dealership associates

How it works

This training offers a variety of course options, pricing, and programs to suit your unique dealership needs.

  • Choose from monthly or annual all-access plans
  • Sign up an individual team member or choose the dealership rooftop plan to give access to up to 50 team members
  • Attend individual training courses, or enroll in position-specific certification programs to achieve specialized skill development
  • Access discounted pricing with annual plans
  • Attend live, virtual, and instructor-led training
  • Enjoy convenience of on-demand content for specific training topics

Ready to raise your RO Performance?


Check out the variety of courses and certifications available.


View our training calendar for current offerings.

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Choose a training package and sign for your training access.