209 Technician-Advisor-Parts Associate Communication
This course is required for Technician Level 1, SA Level 1, PA Level 1 Certifications.
The purpose of this course is to provide all service associate strategies on efficient communication strategies. The goal is to maximize the technician time on task to improve FRH and Sales.
The student will learn the following impact items
- Efficiency – Productivity – Proficiency
- RO – Vehicle – Key Flow
- Establishing Status – Completion Times
- Best Communication Strategies
- RO Documentation communication
This class is designed for the following associates…Service Advisor, Service Manager, General Manager, Technician, Parts Manager, Parts Associates (ALL ARE ENCOURAGED TO ATTEND)