206 Multi-Point Inspection – Need
This course is required for SA Level 1, PA Level 1 & BDC Certifications.
The purpose of this course is to provide the service advisor with the highest impact 3 step process to present the MPI.
The student will learn the following impact items…
- How to properly present the PASS/FAIL Approach
- How to properly present the TOTAL COST to the customer
- How to handle simple questions regarding the FAILED items
- How to present dealership financing options (if available)
- How to give the customer control in the purchase decision
This class is designed for the following associates…Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician. The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.