202 Factory Maintenance Schedule-Required Maintenance
This course is required for SA Level 2 Certification.
The purpose of this course is to dive deep into the factory maintenance schedule.
The student will learn the following impact items…
- Advanced understanding of how creating a need leads to higher sales
- Advanced understanding of the Manufacture Maintenance philosophy (low cost of ownership vs dealership best care concept)
- Advanced understanding of the MINIMUM REQUIRMENTS of the customer
- Advanced understanding of the consequences to the dealer and customer for failure to perform maintenance
- Advanced education on how to give the customer the power to make a purchase decision
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention. This class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician, Parts Manager, Parts associates, General Manager.