201 Factory Maintenance and Driveway Sales
The purpose of this course is to provide an overview of how to add additional items to every RO.
The student will learn the following impact items
- How to properly present FACTORY SCHEDULED MAINTENANCE
- How to ask for additional services not included in the vehicle maintenance such as fluids and accessories
- How to improve ALIGNMENT SALES on the drive (with no costly equipment)
- How to upgrade a consumer to higher protection
- How to find opportunities for service contracts on the drive
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.