115 PA Keys to Communication –Words–Tone–Body Language
This course is required for Parts Associate Level 1 Certification. The purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.
The student will learn the following impact items…
- Choosing the best words for the presentation
Building power statements with better words
Demonstrate how Tone of Voice affects the presentation
Demonstrate how body language affects the customer
Practice Words, Tone and Body Language on key statements
The goal is for the student to learn the best ways to communicate with a customer. This class is designed for the following associates… Parts Manager, Parts Associates.