Oct 18 2023


12:00 pm


SA Level 2

111 BDC -3 Driving Business

We encourage all of the positions listed below to attend this webinar!
This course is required for SA Level 2 & BDC Certification. The purpose of this course is for the associate to learn the fundamentals on driving business to the store.

The student will learn the following impact items

  • Word Traks to drive customer business
  • CSI Follow Up
  • CSI Follow Up word traks
  • Social Media Reviews
  • Implementing BDC in your store

This class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician, Parts Associates.