110 BDC Training-Follow Up
This course is required for BDC and SA Level 2 Certification. The purpose of this course is for the associate to understand how to follow up with the client after the sale.
The student will learn the following impact items…
- BDC Responsibilities
- Cost of Missed Opportunities
- Word Traks to Follow Up on all Opportunities
- Welcome Pack Development
- Benefits of a Welcome Pack
This class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician, Parts Associates.