Date

Oct 17 2023
Expired!

Time

12:00 pm

Certifications

BDC,
SA Level 2

110 BDC -2 Follow Up

This course is required for BDC and SA Level 2 Certification. The purpose of this course is for the associate to understand how to follow up with the client after the sale.

The student will learn the following impact items…

  • BDC Responsibilities
  • Cost of Missed Opportunities
  • Word Traks to Follow Up on all Opportunities
  • Welcome Pack Development
  • Benefits of a Welcome Pack

This class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician, Parts Associates.