110 BDC -2 Follow Up

This course is required for BDC and SA Level 2 Certification. The purpose of this course is for the associate to understand how to follow up with the client after the sale.

The student will learn the following impact items…

• BDC Responsibilities
• Cost of Missed Opportunities
• Word Traks to Follow Up on all Opportunities
• Welcome Pack Development
• Benefits of a Welcome Pack

This class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician, Parts Associates.