109 BDC – Setting Appointments

This course is required for BDC, PA Level 1, PA Level 2, Valet & SA Level 1 Certifications.
The purpose of this course is for the associate to understand appointment basics

The student will learn the following impact items…

  • Appointment Basics
  • Setting Customer Expectations
  • Appointments VS. Non-Appointments
  • Taking the Customer Concerns
  • How to answer Customer FAQs

This class is designed for the following associates… Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate.

TAKE QUIZ  REPLAYS



All Live Training is listed in ET.

Date

Oct 14 2024

Time

12:00 pm

Local Time

  • Timezone: America/New_York
  • Date: Oct 14 2024
  • Time: 12:00 pm