109 BDC – Setting Appointments

This course is required for BDC, PA Level 1, PA Level 2, Valet & SA Level 1 Certifications.
The purpose of this course is for the associate to understand appointment basics

The student will learn the following impact items…

  • Appointment Basics
  • Setting Customer Expectations
  • Appointments VS. Non-Appointments
  • Taking the Customer Concerns
  • How to answer Customer FAQs

This class is designed for the following associates… Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate.

TAKE QUIZ  REPLAYS



All Live Training is listed in ET.

Date

Oct 13 2025

Time

Eastern Time
12:00 pm

Local Time

  • Timezone: America/New_York
  • Date: Oct 16 2023 - Oct 13 2025
  • Time: 12:00 pm

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