109 BDC Training-Appointments
This course is required for BDC, PA Level 1, PA Level 2, Valet & SA Level 1 Certifications.
The purpose of this course is for the associate to understand appointment basics
The student will learn the following impact items…
- Appointment Basics
- Setting Customer Expectations
- Appointments VS. Non-Appointments
- Taking the Customer Concerns
- How to answer Customer FAQs
This class is designed for the following associates… Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate.