109 BDC – Setting Appointments

This course is required for BDC, PA Level 1, PA Level 2, Valet & SA Level 1 Certifications.
The purpose of this course is for the associate to understand appointment basics

The student will learn the following impact items…

• Appointment Basics
• Setting Customer Expectations
• Appointments VS. Non-Appointments
• Taking the Customer Concerns
• How to answer Customer FAQs

This class is designed for the following associates… Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate.