Date

Oct 16 2023
Expired!

Time

12:00 pm

Certifications

BDC,
PA Level 1,
PA Level 2,
SA Level 1,
Valet

109 BDC – Setting Appointments

This course is required for BDC, PA Level 1, PA Level 2, Valet & SA Level 1 Certifications.
The purpose of this course is for the associate to understand appointment basics

The student will learn the following impact items…

  • Appointment Basics
  • Setting Customer Expectations
  • Appointments VS. Non-Appointments
  • Taking the Customer Concerns
  • How to answer Customer FAQs

This class is designed for the following associates… Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate.