603 Setting Performance Standards
This class is required for Service Manager & Fixed Operations Director Certifications. The purpose of this course is to teach the manager how to define, communicate, and enforce performance standards for every role on the team.
The student will learn the following impact items:
- The difference between a goal, a standard, and a KPI
- Writing position-specific performance standards for advisors, technicians, and support staff
- Communicating standards on day one and at every review
- Using leading indicators to predict month-end results
- Holding the standard when results fall short
This class is designed for the following associates… Service Manager, Assistant Service Manager, Parts Manager, Shop Foreman, Fixed Operations Director, & General Manager.