867 Express Video
This class is required for Express Service Advisor & Express Technician Certifications. The purpose of this course is to integrate customer-facing video into the high-volume Express workflow without slowing down the lane.
The student will learn the following impact items:
- Sub-90-second video standards for the Express environment
- Quick-capture techniques for tires, brakes, fluids, and underbody
- Pairing the video to the Express menu for faster customer approval
- Sending the video and following up by phone or text
- Measuring close ratio on video versus non-video ROs
This class is designed for the following associates… Express Service Advisor, Express Technician, Service Manager, BDC, & General Manager.