111 BDC Training-Driving Business
We encourage all of the positions listed below to attend this webinar!
This course is required for SA Level 2 & BDC Certification. The purpose of this course is for the associate to learn the fundamentals on driving business to the store.
The student will learn the following impact items
- Word Traks to drive customer business
- CSI Follow Up
- CSI Follow Up word traks
- Social Media Reviews
- Implementing BDC in your store
This class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician, Parts Associates.