BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//WordPress - MECv7.24.0//EN
X-ORIGINAL-URL:https://fixedopstraining.zurichna.com/
X-WR-CALNAME:Zurich Fixed Operations Training
X-WR-CALDESC:Zurich Fixed Operations Dealership Training | Service Advisor Training
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-60b3e151bedcf3b359795a583abbe1f1@fixedopstraining.zurichna.com
DTSTART:20261216T160000Z
DTEND:20261216T170000Z
DTSTAMP:20260520T202000Z
CREATED:20260520
LAST-MODIFIED:20260521
PRIORITY:5
SEQUENCE:1
TRANSP:OPAQUE
SUMMARY:603 Setting Performance Standards
DESCRIPTION:This class is required for Service Manager & Fixed Operations Director Certifications. The purpose of this course is to teach the manager how to define, communicate, and enforce performance standards for every role on the team.\nThe student will learn the following impact items:\n\nThe difference between a goal, a standard, and a KPI\nWriting position-specific performance standards for advisors, technicians, and support staff\nCommunicating standards on day one and at every review\nUsing leading indicators to predict month-end results\nHolding the standard when results fall short\n\nThis class is designed for the following associates… Service Manager, Assistant Service Manager, Parts Manager, Shop Foreman, Fixed Operations Director, & General Manager.\nTAKE QUIZ WATCH REPLAY\n
URL:https://fixedopstraining.zurichna.com/events/603-setting-performance-standards/
CATEGORIES:All Courses,Management Fundamentals
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