BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//WordPress - MECv7.24.0//EN
X-ORIGINAL-URL:https://fixedopstraining.zurichna.com/
X-WR-CALNAME:Zurich Fixed Operations Training
X-WR-CALDESC:Zurich Fixed Operations Dealership Training | Service Advisor Training
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-6212c4e586ecd96f233fad0466f8849d@fixedopstraining.zurichna.com
DTSTART:20270113T160000Z
DTEND:20270113T170000Z
DTSTAMP:20260520T192300Z
CREATED:20260520
LAST-MODIFIED:20260521
PRIORITY:5
SEQUENCE:4
TRANSP:OPAQUE
SUMMARY:702 Mobile Phone Skills
DESCRIPTION:This class is required for Mobile Service Technician, BDC, & Service Advisor Certifications. The purpose of this course is to develop the phone skills required to book mobile appointments, confirm details, and convert inbound calls into mobile service repair orders.\nThe student will learn the following impact items:\n\nThe $ value of every mobile service inbound call\nQualifying the customer and the vehicle in 90 seconds or less\nSetting the appointment with clear expectations on time, location, and price\nDay-of confirmation, arrival window, and en-route communication\nRecovering missed calls and rescheduling no-shows\n\nThis class is designed for the following associates… Mobile Service Technician, BDC, Service Advisor, Service Manager, & General Manager.\nTAKE QUIZ WATCH REPLAY\n
URL:https://fixedopstraining.zurichna.com/events/702-mobile-phone-skills/
CATEGORIES:All Courses,Mobile
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