BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
CALSCALE:GREGORIAN
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X-ORIGINAL-URL:https://fixedopstraining.zurichna.com/
X-WR-CALNAME:Zurich Fixed Operations Training
X-WR-CALDESC:Zurich Fixed Operations Dealership Training | Service Advisor Training
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
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BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-733e42652ad8998910d59488625dd70b@fixedopstraining.zurichna.com
DTSTART:20261117T160000Z
DTEND:20261117T170000Z
DTSTAMP:20230309T062500Z
CREATED:20230309
LAST-MODIFIED:20260521
PRIORITY:5
SEQUENCE:8
TRANSP:OPAQUE
SUMMARY:701 Mobile Service Experience
DESCRIPTION:This class is required for Mobile Service Technician, Service Advisor, & Mobile Service Manager Certifications. The purpose of this course is to teach the associate how to deliver an exceptional, dealership-quality experience from the customer’s driveway or workplace.\nThe student will learn the following impact items:\n\nWhat the ideal mobile service experience looks like from arrival to departure\nPresenting yourself, your vehicle, and your tools in a professional manner\nCommunicating clearly with the customer in their home or workplace\nHandling unexpected concerns and additional needed work professionally\nEarning five-star reviews, referrals, and the next scheduled appointment\n\nThis class is designed for the following associates… Mobile Service Technician, Service Advisor, Service Manager, BDC, & General Manager.\nTAKE QUIZ WATCH REPLAY\n
URL:https://fixedopstraining.zurichna.com/events/701-mobile-service-experience/
CATEGORIES:All Courses,Mobile
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